119th Congress Armed Forces and National Security
S. 3170: Stuck On Hold Act
Introduced
- Introduced (completed)
- Passed Senate (not reached)
- Passed House (not reached)
- To the President (not reached)
- Became law (not reached)
Summary
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Written by the Congressional Research Service, Library of Congress.
Roll calls
No roll call votes have been held on this bill.
Amendments
No amendments were offered to this bill.
Cosponsors
- Mark Kelly D-AZOriginal
Who scored on this bill
- 1John Kennedy SponsorDrew cross-party cosponsors, introduced2 events+6
See all scorers and every scoring event
Introductions and cosponsorships count toward weekly caps and show no points.
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History
- Introduced in the Senate by John Kennedy.
Show the full action history (3 actions)
- Committee on Veterans' Affairs. Hearings held.
- Introduced in Senate
- Read twice and referred to the Committee on Veterans' Affairs.